Unshuffled Returns Policy

Effective - 10th March 2025

We want you to be completely happy with your Unshuffled purchase. If it’s not what you expected, you can return your physical product within 14 days of delivery for a full refund, providing you have not redeemed and accessed any associated digital product.

Returns Summary

• Returns accepted on physical purchases within 14 days.

• NOTE - once a digital product associated with a physical product has been accessed (downloaded, viewed, or used), the entire order becomes non-refundable.

• Items must be returned in original condition, but minor use for inspection is allowed.
  
  
• To begin a return process please email support@unshuffled.cards

Important details

• Items must be returned in original condition, with only normal handling allowed for inspection.  Items showing significant use will not be eligible for return.
• Customers are responsible for return shipping costs, unless the item is damaged.
• Original shipping costs are non-refundable.
• Digital-only purchases are non-refundable once accessed.
• If you have redeemed a digital profile associated with a physical product, then the physical product will become non-refundable once the associated digital product has been accessed.

Defective items

If you receive a damaged product, email support@unshuffled.cards within 7 days of delivery, including photos of the damage and packaging. We’ll cover return shipping for damaged items and either send a replacement or issue a full refund.

Need Help?

If you have any question please email us at support@unshuffled.cards

Terms and conditions

1. About us

1.1 Company details
Unshuffled Ltd (we/us) is a company registered in England and Wales. Our registered office is at 71-75 Shelton Street, London, WC2H 9JQ.  Our VAT number is 433785083

1.2 Contacting us
To contact us, email support@unshuffled.cards

1.3 Key clauses to note

These terms contain important clauses regarding:

• Placing an order and acceptance (Section 3)
• Returns and cancellations (Section 5)
• Our liability (Section 11)

These terms should be read alongside our Privacy Policy.

2. Our contract with you

2.1 The contract
These terms apply when you order a product from us. By purchasing, you agree to be bound by them.  No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement
This contract is the entire agreement between us.  You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language
These terms are only available in English.

3. Placing an order and acceptance

3.1 Placing an order
Orders are placed via our website at www.unshuffled.cards. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2 Correcting input errors
Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Acknowledging receipt of your order
After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 3.4.

3.4 Acceptance of order
Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence.

3.5 If we cannot accept your order
If we are unable to fulfil your order (e.g. stock issues), we will notify you and issue a full refund.

4. Our products

4.1 Images & descriptions
Product images are for illustration only. Actual colours and packaging may vary slightly.  Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods.

4.2 Packaging
The packaging of Goods may vary from that shown on images on our site.

4.3 Product changes
We reserve the right to make minor modifications to Goods for quality or compliance reasons.

5. Returns & cancellations

5.1 Your right to cancel

If you purchase online, you have 14 days from receiving your order to cancel for a full refund.

To cancel within 14 days, email support@unshuffled.cards with your order number.

NOTE - Once a digital product associated with a physical product has been accessed (downloaded, viewed, or used in any way), the entire order becomes non-refundable. Access is defined as downloading, viewing, logging in to, or otherwise using the digital product beyond receiving the download link.

5.2 How to return a product

To return an item:

• Contact support@unshuffled.cards to start a return.
• You are responsible for return shipping costs (unless the product is faulty).
• Refunds will be processed within 14 days from the date we receive the returned item and confirm it meets the return conditions.

5.3 Refund processing times

Refunds are issued to your original payment method. If you haven’t received a refund within 10 business days after processing, please check with your bank and contact us.

5.4 Non-refundable items

• Goods where the associated digital component has been accessed.
• Digital-only purchases once accessed.

5.5 Return quality control and restocking fees

Returned items must be in a resaleable condition. If an item exhibits wear beyond reasonable handling for inspection (e.g., visible signs of extended use, missing components, or damage), we reserve the right to reject the refund or apply a restocking fee, at our discretion, to cover replacement costs.

5.6 Cancelling an order before shipment

If you wish to cancel an order before it has been dispatched, contact us at support@unshuffled.cards as soon as possible. If your order has not yet been processed, we will issue a full refund. Once an order has been shipped, it must be returned following our standard returns process.

6. Delivery, transfer of risk, and title

6.1 Delivery times
We aim to deliver within estimated timeframes. However, delays may occur due to unforeseen circumstances and no discounts will be provided for delay in delivery. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.

6.2 Transfer of risk
Delivery is deemed complete when the Goods arrive at the address specified in your order and are marked as delivered by the courier. Risk transfers to you at this point. We are not responsible for loss, theft, or damage after delivery unless the issue arises due to a courier’s negligence or a proven fulfilment error on our part.

6.3 Failure to deliver
If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

6.4
You own physical Goods once we have received payment in full, including all applicable delivery charges.  Purchase of any Goods does not give you any rights over Intellectual Property outlined in Clause 10.

7. International delivery

7.1 Where we ship
We currently deliver to United Kingdom only.

7.2 Import duties and taxes
If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

7.3 Payment of duties and taxes
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.  International returns are accepted under the same conditions as UK orders, but any import duties, taxes, or customs fees are non-refundable. Customers outside the UK are responsible for return shipping and any associated costs. We recommend using a tracked and insured service, as we cannot process refunds for items lost or damaged in return transit.

7.4 Legal compliance
You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

8. Prices & payment

8.1 Pricing
The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see paragraph 8.5 for what happens if we discover an error in the price of Goods you ordered.

8.2 VAT
Prices include VAT where applicable.

8.3 Payment methods
We accept major credit/debit cards and PayPal.  Some payment methods may not be available at all times.

8.4 Delivery Charges
The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

8.4 Price errors
We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

9. Digital products

9.1 Access and refunds
By purchasing a digital product, you agree that once access is granted (e.g., download link sent, file opened, or login credentials provided), you waive your right to a refund in accordance with consumer law. If a digital product includes a trial period, refunds are only available within that trial period and before full access is granted.

9.2 License
Your purchase grants you a personal, non-transferable license to use the product.

9.3 Intellectual property
All digital content remains the property of Unshuffled Ltd. You may not reproduce, distribute, or resell it in any form.

10. Intellectual property

All intellectual property in the Goods and on our Website, including but not limited to the "Unshuffled" name and trade mark, illustrations, text, video, graphics, music, structure and design of the Goods (the Materials) are either owned by or licensed to us. You may not copy, reproduce, republish, upload, post, transmit, re-sell or distribute the Materials in any way unless you have received our prior written consent to do so.

11. Our liability

11.1

References to liability in this paragraph 11 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.2

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
• any other liability that cannot be limited or excluded by law.

11.3

Subject to paragraph 11.2, we will under no circumstances be liable to you for:

• any loss of profits, sales, business, or revenue; or
• loss or corruption of data, information or software; or
• loss of business opportunity; or
• loss of anticipated savings; or
• loss of goodwill; or
• any indirect or consequential loss.

11.4

Subject to paragraph 11.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price you have paid for the Goods.

12. Termination of contract

12.1

Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

• you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so;
• you fail to pay any amount due under the Contract on the due date for payment;
• you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
• your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

12.2

Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

12.3

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

13. Events outside our control

13.1

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

• we will contact you as soon as reasonably possible to notify you; and
• our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
• Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
• If an Event Outside Our Control significantly delays fulfilment beyond 60 days, you may cancel the order for a full refund.

13.3

You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us using the contact details specified in paragraph 1.2. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14. Communications between us

14.1

When we refer to "in writing" in these Terms, this includes email.

14.2

Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

14.3

A notice is deemed to have been received:

• if delivered by hand, at the time the notice is left at the proper address;
• if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
• if sent by email, at 9.00 am the next working day after transmission.

14.4

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14.5

The provisions of this paragraph shall not apply to the service of any proceedings or other documents in any legal action.

15. General

15.1 Assignment and transfer

We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.

You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2 Variation

Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

15.3 Waiver

If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

15.4 Severance

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Third party rights

The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6 Governing law and jurisdiction

The Contract is governed by English law and any disputes arising out of or in connection with the Contract will be subject to the jurisdiction of the English courts. However, as a consumer, you may benefit from mandatory provisions of the law of the country in which you are a resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law (including your ability to insist that any claims we may bring against you or you bring against us are dealt with in the courts of the country you live in).